Frequently Asked Questions
GENERAL QUESTIONS
Yes, we are an Authorised Distributor for Alfa Laval and can offer complete machines, parts and service for separators, plate heat exchangers & oil filtration systems.
We supply both the Marine and Energy sectors, including superyachts, oil & gas, power generation, and nuclear power.
Our services are available worldwide, with all parts being shipped direct from Alfa Laval in Sweden. Plus our extensive network of Authorised Service Engineers means quality service is never far away.
Simply send us an email or call us stating the part numbers you require, including the machine type and application and we will send you a same-day quote.
All our quotes are valid for 30 days, after this period you may request an extension. However all quotes in the month of December are valid until 31st December as Alfa Laval’s annual price increase comes into effect on 1st January every year.
We have access to Alfa Laval’s real-time stock levels and lead times, so we can provide you with accurate delivery dates. If the item is not in stock, we will be able to give you accurate lead times and offer partial delivery so all in-stock items arrive quickly.
Yes, as an Authorised Distributor we have access to Country of Origin, Net Weights and HS codes for all Alfa Laval parts.
Services & Support
Alfa Laval offer a 12 month warranty on all spare parts and machines from the delivery date.
Simply provide your machine model and serial number, and we will match it to the correct OEM parts from our database and technical team.
We offer a full range of Alfa Laval machines, including disc stack separators, fresh water generators, ballast water treatment systems and heat exchangers. We also we provide full turnkey services including delivery, installation, commissioning, and operator training for all new Alfa Laval systems.
Yes, we offer both on-site maintenance, emergency repairs, and scheduled service plans. These services are provided by Alfa Laval Authorised Service Engineers.
Yes, all of Alfa Laval field technicians are highly trained and certified according to industry and safety standards.
Absolutely. As the Authorised Distributor for Superyachts we provide separator and auxiliary parts tailored to the unique needs of superyachts — ensuring reliability, compact sizing, and minimal downtime.
Technical Questions
Manually (if possible) check the bowl is closing and opening correctly. If not, check the bowl opening water supply and bowl seals.
Check for scale build up in operating water passages. Also ensure operating water is getting to the separator.
Check the oil operating temperature is correct and flow to the separator is correct. Check the inline filter is not blocked.
Stop the separator and check the bowl has been correctly assembled and clean sludge deposits out the bowl.
Release Brake. Clutch pads worn or contaminated and may need changing. Bowl is open or leaking. Check bowl.
Check gearbox oil is correct level. Check gear box for damage. Check Separator spindle height is correct, especially after servicing
Cleaning is nearly impossible. Just order a new one. Normal working life is around 3 years.
Check the tightening dimension in the heaters manual/spec sheet. Tighten evenly, do not over tighten. Order a set of gaskets
You will have to remove the cracked plate and one other. Re-tighten to the new tightening dimension.
Technical advice is always FREE from Premier.
If in doubt, please call us or email your query and we will do our best to help you.
It’s sometimes the simple things that catch us out.